Valid from 01.05.2021
The types of information we collect
We collect or receive information in various ways. The types of information we collect or receive depend on how we use and interact with our Service. For the most part, you can choose the information you provide to us, although we need certain specific information to provide the services. We use and disclose this information for the purposes described below.
The types of information we collect include:
Account information, such as your name, email address, phone number, and billing information, such as your payment card information. We may also require you to provide a copy of your driver’s license or passport to use certain products.
We collect and process location data during registration and use of our Service. For example, in order to show you available scooters near your location, you need to record the actual location of your device. Data such as the location of the scooter, the routes operated by the scooter, and its rental status are also required to provide the Services when using our Service. We also collect location data directly from scooters, including when the scooter is in motion, we receive travel information. User location data will help us learn about popular user destinations so that we can improve prices, available locations and services in the future, given the average amount of time a user spends actually using a scooter.
If you connect to or log in to our Service through a third-party service (such as Facebook), this service may send us information such as your profile information or a list of friends from that service.
When you contact support (service), you can provide us with your contact information so that we can respond to your inquiries (requests); we may store information about your interaction with our support services.
We collect information that you share on our Services, such as when you participate in groups or other forums, or comment on blog posts.
We receive information about you when interacting with our partners, such as marketing and advertising companies.
To help you introduce people to our services, you can use our referral system to inform friends about our Service and get a discount. When you choose to use our referral system, we will ask for your friend’s name and email address and automatically send a one-time email invitation on your behalf, inviting him or her to use our services.
How we use information
We use your information, including your location information, to:
provide you with services upon request, including managing your account and travel history;
monitor, track and service scooters, including when you use them;
track payment, subscription and any discounts or special offers, such as free unlocking of scooters;
communicate with you regarding your account, interactions or transactions, including ads related to our Service, such as changes to our policies. We may also send you surveys or marketing suggestions, including information about the features and improvements of our Service;
optimize, develop and improve our Service. To do this, we may use third-party analytics companies to understand how our Service is used and to help us improve our services;
collect and bill for the use of scooters;
if necessary, fulfill our obligations, including meeting the requirements of legislation and the requirements of local regulations;
cooperate with third parties, such as local governments, as described below in the section “Who do we share your information with?”.
Who do we share your information with?
– Our service providers and partners.
We share your information with our trusted service providers and partners who provide services such as data placement, payment processing, support and improvement of our Service, customer service or marketing and advertising services. For example, we share information with credit card issuers to process your payments.
– Cooperation with third parties.
After deleting certain identifiers, such as your name, phone number, and email address (if provided), and combining the information obtained with similar information from other users, we may use and share your information about individual travel records and location history with third parties. for research, business or other purposes. For example, we work with local governments to collaborate on research projects such as developing traffic and travel models in the city.
– State and law enforcement agencies.
We may share your information if we believe it is necessary to do so on appropriate legal grounds, including to comply with legal or regulatory requirements, or if it is part of a lawsuit; to detect, investigate, prevent fraud and other wrongdoing, or to prevent harm or harm to you, members of the public, our staff, other third parties or ourselves; or if we need to do so to protect our legal rights or property, take action against illegal activities or traffic offenses, or comply with our contracts and our terms of service.
– Our branches.
We may share your information with our affiliates to help provide, maintain and improve our services. As we grow, we can expand our corporation by establishing local subsidiaries or other affiliates, if necessary, to improve service delivery.
– Business reorganization.
We may also share your information in the course of a sale, merger, conversion or in preparation for any of these processes.
We may also share aggregated, impersonal information that cannot be used to identify you with third parties.
We do not sell or transfer your personal information to third parties for distribution, except to obtain your consent.
Our legal basis for the use of your information
if it is necessary to provide services and fulfill our obligations in accordance with the terms of service. For example, we cannot provide services unless we collect and process basic information about you and your location;
if you have given your consent to the processing of your information (you can withdraw your consent at any time);
the need to comply with legal obligations, including, for example, responding to requests from public authorities or law enforcement agencies or to comply with or comply with legal requirements;
protection of the interests of our users, employees and members of the public;
if permitted by law, we may process the data in the public interest; and / or if the processing is necessary for our purposes or the legitimate interests of third parties, provided that this does not infringe your rights and interests.
How we transmit your information
Because we offer our services in many places, we may pass on your information to our affiliates to properly provide you with services.
We want to inform you that when you use our Service, in case of an error in the application, we collect data and information (through third-party services) on your phone under the name Log Data. This information may include information such as your device’s Internet Protocol (“IP”), device name, operating system version, program configuration when using our Service, time and date of use and other statistics.
How long we store information
We retain your information as long as it is reasonably necessary to provide you with services or until your account is deleted, whichever is longer and as required by applicable law.
We may request a copy of your driver’s license before you can use some of our services. When we ask for a copy of your driver’s license, we conduct a check to verify its validity; we store only limited verification information so that you can use our services.
When you delete your account, it may take additional time to completely delete your information from our databases and system logs. We may also store information from deleted accounts to prevent fraud or charge, as well as to comply with the terms of service, our legal obligations, or the exercise of our legal rights.
The user’s personal data is stored as long as the user has an active profile in our Service. A user account is considered inactive if they have not used this account for 36 consecutive months, after which the user data will be deleted and will no longer be saved.
The security measures we take
We take technical and organizational precautions to protect the user’s personal data from processing, loss, destruction or access by third parties. Safety measures are regularly reviewed in accordance with technological developments and modern technical equipment.
Links to other sites
Our Service may contain links to other sites. If you click on third-party links, you will go to this site. Please note that we do not control these external sites. We therefore strongly recommend that you review the privacy policies of these websites. We do not control or be responsible for the content, privacy policies or content of any third-party sites or services.
Access and manage your information
If you have an account, you can view, edit or delete your information by logging in to your account and editing your profile. You can change your mobile phone number or email address using the corresponding function in the application. You can delete your profile at any time by sending us a request.
Protection of children’s personal data
Our Service is not intended for use by persons under 18 years of age. We knowingly do not collect personal information from children under 18 years of age. If we find that a child under the age of 18 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us so that we can take all necessary steps to remove this information.