Privacy Policy

Terms of use

Public contract

Payment policy


1. Lease payments, fines and other payments provided for in this Agreement are made by means of non-acceptance debiting of funds from the Tenant's wallet in the "Vevi" application in accordance with the Lessor's tariffs.

2. The Hirer replenishes the personal wallet by redirecting to the site of the payment system, where the Hirer enters the data of his valid bank card, and fulfills other requirements for replenishing the personal wallet in the "Vevi" service.

3. Upon acceptance of this Offer, the Tenant expresses his unconditional consent to the non-acceptance debiting of funds from the personal wallet in the "Vevi" service, which constitute rental payments, fines and other payments provided for in this Agreement.

4. For the use of the electric scooter, the Hirer pays the Lessor a rental fee in accordance with the tariffs indicated in the "Vevi" Mobile application and on the Lessor's website;

5. VAT is not charged on the Lessor's services, as he is not registered as a VAT payer.

6. Cash withdrawals for the use of the electric scooter are carried out immediately after the use of the electric scooter is stopped (after the end of the trip).

7. In case of illegal withdrawal of funds from the Tenant's wallet in the "Vevi" application, the latter has the right to contact the Landlord at the phone numbers (contacts) indicated on the Vevi website ( for the return of such funds Each application of the Tenant is considered by the Landlord within 3 days. In order to resolve the issue of the return of illegally debited funds, the Lessor has the right to make calls and send messages to the Lessee in order to obtain the necessary information.

8. In the event that the Lessor imposes a fine(s) on the Lessee, provided that there is not enough money in the Lessee's wallet, the Lessor has the right to send an invoice for the corresponding amount of the fine to the Lessee's email address and/or to the Lessee's mobile phone number.

9. In the event that the lessee is on the move, and the balance of the wallet is insufficient to extend the lease, we reserve the right to top up the wallet for the minimum amount of the package from the linked bank card by debiting funds without acceptance. This will allow you to continue the trip, not to stop and not to waste time on replenishing the balance.

10. If the tenant wants to return funds that are in his internal wallet of the vevi application, the tenant must write a request to, indicate the name, surname, phone number and the amount to be returned. Such an application is considered for 3 days, and the funds will be returned within the period set by the tenant's bank.
Vevi reserves the right to refund only the entire transaction, if the customer has started to use the funds of this transaction, the balance cannot be refunded.

11. The price of renting a scooter is indicated in the appendix. The rate may change during promotions and will be displayed in the vevi app in the “Scooter Unlock” window.
The price in 2022 is UAH 10 for unlocking, UAH 2.99 for a minute, UAH 0.5 for a pause, UAH 0.5 for a reservation

12. After adding the bank card details to the wallet in the Vevi Scooters application, a test payment will be made. UAH 1.00 will be deducted from the card to check the tenant's solvency and card activity. After the test payment, funds in the amount of UAH 1.00 will be immediately returned to the tenant's card.