Privacy Policy

Terms of use

Public contract

Payment policy

VEVI Terms and Conditions for the use of electric vehicles

Effective from 01.05.2021

1. General conditions

1.1 These Terms of Use apply to your use of electric scooters (scooters) (hereinafter “Electric transport”); our mobile application for accessing and using electric transport ("Application"); and other related services, such as sharing, charging, maintenance, receiving electric transport and similar services (“Related Services”) provided by Us (“Electric Transport, Application and Related Services” collectively referred to as “Services”). This document has legal force and is equivalent to the contract signed by the parties and is considered concluded from the moment the User accepts its terms.

In order to receive services for the use of electric transport, you must first familiarize yourself with these terms and conditions, the privacy policy and the terms of the public offer posted in the application and on the website The fact of your use of the Application is considered your acceptance of all the listed conditions.

1.2 The following documents are binding on and are incorporated by reference into this Agreement:

1.2.1 the rules for the operation of electric transport, set out in Appendix A to this Agreement ("Rules for making a trip");

1.2.2 the safety rules relating to the use of electric vehicles are set out in the Appendix and, depending on the case, in the Safety Means Appendix (“Safety Rules”);

1.2.3 the fee collection schedule and tariffs indicated in the Appendix and on the website, any other information regarding the price, rules, which is displayed in the Appendix and on the website, is related to Basic Fare and Prepaid Fare (as defined in Clause 4.1 of the Terms), any valid conditions of use of the Promo Code and any instructions, manuals (including, if necessary, instructions for the operation of electric transport), and any other instructions and guidelines reflected in the Appendix; and

1.2.4 other business and product terms referred to in this Agreement, including service descriptions, policies and notices, including the Privacy Policy (“Privacy Policy”), which is located in the Appendix or at: and will be applied in accordance with the processing of your personal data in connection with the use of the Services;

1.2.5 additional conditions for a specific country or city (“Service Area”) that apply in the area in which the trip is carried out.

1.3 As Our Services develop, We may make changes to these Terms at any time. Changes come into effect from the moment of publication of the amended Agreement or its additional terms in the Appendix or on Our website. The basis for continued use of the Services after such posting is your agreement to be bound by the Agreement as amended. We reserve the right to notify you of amendments through the Application, contact information from your Account, or any other reasonable means.

2. Use of the Application

2.1 Services are obtained exclusively through the Application. The application allows people who need to move around the city to find Electric Transport by sharing their location data.

2.2 To use the Services, it is necessary to install the Application and register a user account (“Account”). During the installation of the application, your mobile phone number will be associated with your Account and added to Our database.

2.3 In the event of any problems with the operation of Our Application, We strive to correct them as soon as possible, but You confirm that the functionality of the application may be limited due to occasional technical errors, and We cannot guarantee unlimited flawless operation of the application in anytime. We are not responsible for any damages incurred as a result of the App not functioning or being able to be used in the intended manner.

2.4 Subject to Your compliance with the terms of this Agreement, We grant You a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Application on Your personal device, valid solely in connection with Your use of the Services.

3. Legality of users and their Accounts

3.1 You have the right to use the Services if:

3.1.1 You have an Account;

3.1.2 You are familiar with these terms, the privacy policy and the terms of the public offer posted in the application and on the website;

3.1.3 Your Account is linked to a valid credit or debit card or other payment method supported by the Application (“Selected Payment Method”);

3.1.4 You are at least 18 years of age and are legally entitled to drive an electric vehicle in accordance with the laws relating to the minimum age for the use of electric vehicles available in Your Service Area, and meet other legal requirements for persons who drive electric vehicles. If the legislation establishes a requirement to have a driver's license, liability insurance policy and/or other requirements, you must independently monitor and comply with such changes in legislation.

3.1.5 You are physically fit and have the necessary skills and knowledge to safely and competently use, drive and control an electric vehicle.

3.2 When creating and using your Account, You:

3.2.1 agree to use only your real name, accurate personal information and payment card information to create an Account and to constantly update this information if it changes;

3.2.2 agree that You may be asked to provide a photo ID in the form of Your driver's license or other document issued by a competent authority certifying Your identity in order to obtain or maintain access to the Services;

3.2.3 you are responsible for access, control and security of your Account and are responsible for: your account username and password; all activities carried out under your profile, including, but not limited to, activation (unlocking), use, deactivation (trip completion) and proper parking of the electric vehicle in accordance with this Agreement and, as the case may be, in the permitted parking area, or failure to do so , unless you have reported misuse of your account in accordance with clause 3.2.4 of the Agreement, we may assume that any person using your username and password is authorized by you;

3.2.4 agree to notify us immediately if You become aware of any unauthorized access to or use of Your Account, or of any other situation that may cause You to lose control of Your Account;

3.2.5 agree that We have the right to suspend or disable Your Account to the extent necessary to ensure the legitimate use of the App, including, without limitation, for the purposes of fraud prevention, risk assessment, investigations and customer support; ensuring your compliance with this Agreement; compliance with current legislation or a court, law enforcement or other administrative or state authority decision; or in other cases specified in this Agreement or at its own discretion;

3.2.6 agree that We may send you text (SMS), push notifications and electronic messages related to the Services.

4. Use of electric transport

4.1 By unlocking an electric vehicle through the Application, you agree to rent an electric vehicle on a pay-as-you-go basis ("Basic Fare") or through a prepaid package ("Prepaid Fare"), in accordance with the terms of this Agreement and in accordance with the applicable Tariff Grid during the lease term.

4.2 Every time you unlock the electric vehicle and start the trip, you declare and guarantee that you have read and understood:

4.2.1 All applicable Traffic Rules;

4.2.2 Rules for making the trip, set out in Appendix A;

4.2.3 Safety rules;

4.2.4 The terms and conditions of your responsibility applicable in the Service Area, and

4.2.5 Eligibility conditions listed in sections 3.1 and confirm their fulfillment.

4.3 By unlocking electric transport, you agree and undertake:

4.3.1 that the electric vehicle and any equipment attached to it shall always remain Our property and that You shall not in any way dismantle, alter, repair, deface or damage the electric vehicle or any equipment attached to it;

4.3.2 use electric transportation in accordance with this Agreement, including the Rules for the operation of the trip, the Safety Rules, any instructions, recommendations, instructions, notices, guidelines and recommendations that appear in the Appendix, as well as the terms and conditions for your respective Service Area;

4.3.3 not to allow other persons to use electric transport unlocked by you;

4.3.4 assume full responsibility for the operation of the electric vehicle during the rental period and return the electric vehicle in the same condition in which it was rented to the authorized parking lot, in accordance with local legislation, the type of electric vehicle and the parking instructions specified in the appendix (“Allowed parking area"). If the electric vehicle is returned damaged or in a faulty condition, you will be charged a fee equal to the cost of the repair.

4.4 If the electric vehicle runs out of charge during the rental, you stop the trip in accordance with the instructions in the Appendix and the terms of this Agreement and park the electric vehicle in the Permitted Parking Zone.

4.5 You must notify Us of any road accident, accident, damage, damage, theft or loss of an electric vehicle in accordance with Section 10.1 as soon as the incident occurs. If the incident involves damage, property damage or electric vehicle theft, you must file a report with your local police department within 24 hours and notify us immediately.

5. Payment and fees

5.1 You may use our Services at Basic or Prepaid Fare rates, if available. You will be charged for the use of electric transport and services in accordance with our Tariff grid, indicated on the website and type of electric transport. Each use of an electric vehicle starts when you press the “Unlock” button (or an equivalent button in the application) and ends when you press “End trip” (or an equivalent button in the application). Our fees and other charges may be subject to applicable taxes and other local government charges that may be collected by Us.

5.2 In some Service Areas, you may be able to purchase Services using Prepaid Travel. The terms and pricing principles applicable to the Prepaid Pass will appear in the Appendix, which you should read and accept before purchasing, and will describe the limitations of the Prepaid Pass. Restrictions may include a daily time limit, number of unlocks, or daily travel limits. Prepaid fares cannot be used in conjunction with promotional offers, gifts or other discounts. The purchase of a prepaid pass does not guarantee the availability of the Services. Prepaid terms expire on the expiration date specified at the time of purchase in the applicable pricing terms.

5.3 You have the legal right to cancel Prepaid Travel within 14 days from the date of purchase without giving any reason. If You wish to opt out of Prepaid Travel, You may (i) use the standard withdrawal form provided in Appendix B, or (ii) make any other unequivocal statement specifying Your decision to opt out of Prepaid Travel by contacting Us accordingly to section 10.1.

5.4 If you activate Prepaid Travel within the 14-day period following withdrawal after purchasing Prepaid Travel (this means that you expressly request that the Services begin to be provided from that date and before the end of the cancellation period), then you expressly waive your right of withdrawal . If you exercise your right to cancel within 14 days, in accordance with the above conditions, you will be entitled to a refund on a pro rata basis, subject to the limitations of the Prepaid Pass you purchased and used until termination.

5.5 We may issue promotional coupons or codes subject to any additional terms set out for the relevant promotional code (“Promo Codes”). We reserve the right to change or cancel Promo Codes at any time at our sole discretion. We may suspend or cancel the Promo Codes and Your use of the Application at any time if We have reason to believe that the use or redemption of the Promo Code(s) was erroneous, fraudulent, illegal or in violation of the Promo Code Terms or of this Agreement.

5.6 You agree to pay any fines, fees, charges and/or any other charges incurred by Us arising out of Your use of any Electric Vehicle, Your parking of the Electric Vehicle (for example, outside of a Permitted Parking Area) or as a result of a breach You of any law, rule, provision or regulation while using the Services, in accordance with the terms of the Public Agreement.

5.7 All amounts and payments made to Us will be charged to the account of the payment method chosen by You. If these payment methods fail to collect, other collection procedures may apply. You agree to reimburse Us for all of Our collection costs, including without limitation reasonable legal fees, in the event You fail to pay any debt owed to Us.

5.8 You can pay for the Services using a selected payment method that requires prior activation in the Application. You authorize us to charge through your chosen payment method associated with your Account all fees and taxes incurred by you pursuant to this Agreement. Such fees and charges may be subject to applicable taxes, which We may charge additionally.

5.9 We and Our contractors support payment through the Application, provide assistance and resolve disputes related to payment through the Application. If You dispute any transaction charged by Us to Your chosen payment method, You must contact Us in accordance with Section 10.1 within 10 business days.

5.10 For payments by credit and debit card We may charge a service fee for each payment attached to each order for the Services. A service fee is charged for paying for the service of Visa/Mastercard payment systems. The amount of the fee for the service is shown in the Appendix. Your bank may charge additional fees for using your credit or debit card that are not reflected in the Application. Please note that after booking electric transport, We automatically pre-authorize the amount from your credit card to confirm the availability of payment.

5.11 You agree to notify Us immediately of any changes to Your chosen payment method associated with Your Account that may impair Our ability to charge You under this Agreement.

6. Liability

6.1 You understand and agree that You use the Services, electric vehicles and related equipment at Your own personal and individual risk, and that We shall not be liable for any consequences, claims, demands, causes of action, damages, liabilities, injuries, fees , costs and charges, penalties, court fees or any payments, foreseeable or unforeseen, and known or unknown, that you or a third party may incur as a result of your use of the Services. You fully understand such risks by acknowledging that:

6.1.1 riding an electric vehicle involves many obvious and non-obvious risks and dangers that may result in injury or death to you or others, as well as property damage, and that such risks and dangers cannot always be predicted or avoided;

6.1.2 an electric vehicle is a product that may not work even if properly maintained and may cause injury if it malfunctions; and

6.1.3 wearing a helmet, reflective clothing in the dark and other protective equipment and careful compliance with the Traffic Rules, the Rules for the Trip and this Agreement are important to reduce your risk of injury and the risk of bodily harm to others.

6.2 If your use of any of the Services causes any harm or injury to yourself, another person or property, you are solely responsible for any consequences, claims, causes of action, damages, liabilities, injuries, fees, costs , fines, court fees, judgments, claims or disbursements of any kind, whether foreseen or unforeseen, known or unknown. If Your conduct causes Us to pay third-party claims, You shall be fully liable to Us and agree to indemnify Us for all losses incurred by Us in the payment of such third-party claims.

6.3 We reserve the right to offer a contract of liability insurance (“Coverage”) in some or all areas of service to insure, subject to the limitations and exclusions of the insurance coverage, your liability in connection with injury to a third party or accidental damage to the property of a third party resulting from your use of electric transport. If you have not paid for insurance coverage, you understand and acknowledge that you are responsible for any Expenses incurred by you to a third party, including, without limitation, expenses for ambulance transportation services, hospital stays and medical treatment.

6.4 All Services, including electric vehicles and related equipment, are provided “AS IS” and “AS AVAILABLE”. To the fullest extent permitted by law, We exclude and disclaim all warranties, conditions of any kind, whether express, implied or implied by any applicable law. We do not represent or warrant that any of the Services, electric vehicles or related equipment will be properly repaired or in a fault-free condition, or that delays, omissions, interruptions or inaccuracies will not occur with respect to any of the Services, electric transport or related equipment. In particular, We disclaim responsibility and make no representations, warranties, endorsements or promises, express or implied, as to whether:

6.4.1 information (including any instructions in the Appendix) regarding the Services is accurate, complete, correct, adequate, useful, timely or reliable;

6.4.2 any defects or errors in the Services will be modified or corrected;

6.4.3 the services will be available at any particular time or in the Service Area; and

6.4.4 your lawful use of the Services in any Service Area.

6.5 All associated conditions and warranties of any kind with respect to the Services are set forth to the fullest extent permitted by law. Nothing in this Agreement excludes, limits or modifies any warranty, obligation, term or condition, right or remedy implied or imposed by any applicable law that cannot be lawfully excluded, limited or modified.

6.6 any warranty, condition, obligation or term is implied or imposed by any relevant applicable law and cannot be excluded (“Non-Excluded Provisions”) and We are unable to limit Your right to a defense from a breach of the Non-Excluded Provisions, then Our liability for breach of the Non-Excluded Provisions is limited solely (to the extent permitted by law) to one of the following options offered by Us:

6.6.1 in relation to the goods, by replacing the goods or supplying equivalent goods, repairing the goods, paying the costs of replacing the goods or purchasing equivalent goods or paying the costs of repairing the goods; or

6.6.2 in relation to services, by re-providing services or paying the costs of re-providing services.

6.7 In no event shall Our aggregate liability for any claims arising out of this Agreement, including claims based on tort or otherwise, exceed the hryvnia equivalent of 500 (five hundred) euros or the amount of fees paid to Us for the period of the lease during which the incident, accident or event giving rise to the claim occurred, whichever option has the lower value.

6.8 Neither We nor You shall be liable for any loss or for any delay or failure of work arising from circumstances beyond the control of any third party, including without limitation acts of God or natural disasters, earthquake, fire, flood, war , terrorism, civil, industrial or military disturbance, sabotage, labor strike or lockout, pandemic, epidemic, riot, loss or malfunction of utility or communications services, cyber attack, court order, acts of civil or military authority, or governmental, judicial or regulatory actions.

6.9 To the maximum extent permitted by applicable law, neither We nor any of Our affiliates, representatives, directors or employees shall be liable for any loss or damage You may suffer in connection with or in connection with the performance of this Agreement with this, or as a result of using the Application, including but not limited to:

6.9.1 any direct or indirect property damage or monetary loss;

6.9.2 loss of profit or anticipated savings;

6.9.3 loss of business, contracts, agreements, legal capacity, reputation and any other damages that may arise as a result of business termination;

6.9.4 loss or inaccuracy of data; or

6.9.5 any other type of loss or damage.

7. User Information

7.1 You confirm that any text, images or other information You provide to Us while using the Services (“User Information”) will comply with the Acceptable Use Rules as set forth in Section 10 below.

7.2 We do not claim ownership of User Information, and ownership will remain with You and any third party whose Information You have included in Your Information. You grant Us a worldwide, non-exclusive, royalty-free and perpetual license to use, copy, reproduce, distribute, adapt, reformat, modify, publish, translate, license, re-license and use the User Information anywhere and in any form with for the purpose of providing the Services (including, where applicable, when allowing other users to view User Information).

7.3 You must ensure that You can grant Us the above license for any information belonging to a third party that You include in User Information.

7.4 Our right to use User Information does not in any way affect your right to privacy. Please review Our Privacy Policy for information on how We use your personal information.

7.5 We have the right to monitor any User Information and to reject, reject or remove any User Information if we believe that it violates any of the fair use rules.

8. Rules of permissible use

8.1 In addition to the other requirements of this Agreement, this section describes the specific rules that apply to your use of the Application (“Permissible Use Rules”). 8.2 When using the Application, you must not:

8.2.1 bypass, disable or otherwise interfere with any functions related to the security of the Application;

8.2.2 allow another person to use the Application on your behalf;

8.2.3 use the Application if We have suspended or prohibited You from using it;

8.2.4 advocate, promote or engage in any illegal or wrongful act or act that injures or harms any person or their property;

8.2.5 modify, interfere with, intercept, disrupt or hack the Application;

8.2.6 misuse the Application by intentionally introducing viruses, Trojans, worms, logic bombs or other material that may harm the Application or any user of the Application;

8.2.7 collect any data from the Application other than that specified in accordance with this Agreement;

8.2.8 provide or transmit any User Information that contains nudity or violence or is offensive, threatening, obscene, misleading, false or degrading;

8.2.9 provide or submit any User Information that does not belong to You or has no right to be used by You or that otherwise infringes the copyright, trademark or other rights of third parties;

8.2.10 use the Information in violation of any license conditions specified by the owner;

8.2.11 provide or transmit any information or comments about another person without that person's permission;

8.2.12 threaten, abuse or invade the privacy of any third party, cause annoyance, inconvenience or undue concern or annoy, upset, embarrass or annoy any person;

8.2.13 use any automated system, including, without limitation, “robots”, “spiders” or “autonomous readers” to access the Application in such a way as to send more request messages to the Application than a human could reasonably do within equivalent period of time; or

8.2.14 other actions that are considered inappropriate for the use of the Application.

8.3 Non-compliance with the Rules of Permissible Use is a material violation of this Agreement and may lead to:

8.3.1 immediate temporary or permanent denial of your right to use the Application;

8.3.2 immediate, temporary or permanent deletion of any of Your Information;

8.3.3 warnings;

8.3.4 legal action against You, including an action for reimbursement of all costs (including but not limited to reasonable administrative and legal costs) incurred as a result of the breach; and

8.3.5 disclosure of such information to law enforcement agencies that we reasonably consider necessary.

9. Dispute settlement

9.1 This Agreement shall be governed by and construed in accordance with the laws of Ukraine.

9.2 Your obligations may be regulated by the laws of Ukraine, including the Civil Code of Ukraine, the Law of Ukraine "On Road Traffic", the Resolution of the Cabinet of Ministers of Ukraine "On Traffic Rules", other laws and by-laws and acts of local self-government bodies that apply in Service Area (“Local Laws”) and You agree to comply with any such Local Laws.

9.3 Both We and You unconditionally and unconditionally submit to the jurisdiction of the courts of Ukraine and waive any right to object to the initiation of any legal proceedings in these courts on grounds of their lack of jurisdiction or lack of jurisdiction.

10. Final provisions

10.1 Information and any other communications in connection with this Agreement or the Services must be provided through the Application, sent by e-mail to the address or reported through the customer support channels available on Our site.

10.2 You agree that this Agreement and all agreements incorporated herein may be automatically enforced by Us at Our sole and absolute discretion.

10.3 In the event of a conflict or inconsistency between the General Terms of Service and the terms and conditions applicable to your Service Area, the terms and conditions of the Service Area shall prevail.


Rules for the trip - Electric transport

1 Security check

1.1 You are responsible for a thorough safety check before using the electric vehicle, which includes, without limitation, the following:

(A) good frame condition;

(B) good condition of the wheels (ie, the wheels are not flat and not clogged with debris or dirt);

(B) safe operation of brakes;

(D) sufficient battery power;

(G) the signal (bell) of electric transport is working;

(E) the lights and reflectors are in good working condition if you are going to drive an electric vehicle in the dark;

(E) the electric vehicle has no signs of damage, unusual or excessive wear, or other mechanical problems or in need of maintenance; and

(E) compliance with the instructions, in particular, the Safety Rules, which are provided to you in the Appendix.

1.2 During the entire trip, you must constantly ensure that the electric vehicle and its operation meet the above safety requirements. If at any time during your ride you discover a safety violation or notice any other potentially dangerous defect, condition or threat, you must immediately stop riding the electric vehicle when it is safe to do so and report it in accordance with Section 10.1 of the Agreement.

2 Road safety

2.1 You must drive an electric vehicle at all times and drive it safely and only on authorized road network sections. When using, driving or controlling an electric vehicle, you must:

(A) obey all applicable traffic laws and regulations;

(B) follow safety instructions;

(C) use protective equipment in accordance with the recommendations and requirements of the above laws, regulations and instructions, and when reasonably necessary to reduce the risk of injury (for example, a helmet, protective cushions and proper footwear);

(D) not drive an electric vehicle under the influence of alcohol, drugs, medication or other substances that may impair your ability to operate an electric vehicle safely;

(g) obey speed limits and adapt your speed according to the situation, taking into account your driving experience, road conditions, road and electric vehicle conditions, weather conditions, traffic density and other traffic conditions, so that you can stop the electric vehicle without colliding with any obstacle , which is or may be on the road and, including, not to harm the life and health of other road users.

(E) do not use mobile phones, tablets, laptops, text messaging devices, music players or other devices that may distract you from driving safely on an electric vehicle;

(E) not to drive the electric vehicle on a dirt road, on water (outside of normal urban driving), or in any place where it is prohibited, illegal or creates an inconvenience for others or threatens the operation of the electric vehicle;

(E) not to use the electric vehicle for racing, competitions, mountain driving, tricks, tricks, etc.;

(F) not to drive an electric vehicle on expressways and roads with limited traffic;

(C) do not drive an electric vehicle against the direction of traffic;

(I) not to ride an electric vehicle on the sections of the streets that are intended exclusively for pedestrians;

(Y) not to drive outside the permitted driving zone specified in the Appendix;

(K) not ride in adverse or hazardous weather or road conditions, including snow, hail, ice, sleet, freezing rain, or electrical storms, which may make riding an electric vehicle unsafe;

(L) do not exceed the maximum permissible weight (100 kg or 220 pounds) established for making a trip on an electric vehicle;

(M) not to carry an additional person (persons);

(H) not to carry any objects (for example, briefcases, backpacks, bags and/or other objects) if they may prevent you from safely driving the electric vehicle; and

(O) drive an electric vehicle in bright clothes so that other road users can easily notice you.

3 Parking

3.1 You must:

(A) not park the electric vehicle in a manner that may violate any local laws;

(B) not block the road, obstruct traffic or excessively block sidewalks;

(B) park the electric vehicle in a visible position and standing, so that other users can also use the electric vehicle without hindrance;

(D) follow the parking instructions displayed in the Schedule and, if possible, park the electric vehicle in a designated and authorized parking space;

(g) report any electric vehicle that is not parked in a permitted parking area while using the Services by notifying Us in accordance with Section 10.1 or using the appropriate function in the Application.


Feedback form

To FOP Zhulkanych Viktor Oleksandrovych (Ukraine, 89421, Zakarpattia region, Uzhhorod district, Storozhnytsia village, Peremohy str., building No. 111A, I would like to inform you that I am withdrawing from my contract for providing the following service: purchase of prepaid access to the Services. Ordered by: [to be filled in by user] Name of user(s): [to be filled in by user] Address of user(s): [to be filled in by user] Signature of user(s): (paper form only), Date: [to be filled in by user]